Refund Policy

Last updated: 2026-09-12

Returns

We want you and your cat to be happy. You have 14 days from the day your order arrives to request a return - even if the bed has already been slept in.

How to start a return

To start a return, please contact us with your order number and we'll walk you through the next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.

Late or missing refunds

If you haven't received a refund yet, first check your bank or card statement again, then contact your payment provider - it can take some time before a refund is officially posted. If you've done this and still have not received your refund, please contact us.

Questions

If you have any questions about our refund policy, please contact us.